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Hi there and welcome
What exactly happens when you try to record audio longer then 3 seconds?
Please let me know
Can you go to settings, applications manager
Then press it and press Clear Cache (not data)
Once done, restart the phone and tell me if it now operates correctly please
It is under settings, when you go to settings you will see it as a setting there.
Look then please for Apps under Settings, instead of application management
You see the list of your apps in the list correct? When you go to settings, Apps.
If you still have Whats app installed it should be listed there, all apps are, can you cartefully go through the list please.
Good, now go to Storage, Clear Cache
Clear it, restart the phone and test whatsapp please
ok, we will need then to choose to remove all Data, this may result in your Whatsapp messages dissapearing but we cannot avoid this.
Go back to Apps, Storage and choose Clear Data
Once done, restart and tell me how it then works please.
ok, it is not related to the number
Go back to apps, and select Whatsapp then uninstall
Once done, go back to the Google Play Store, install the app, restart the phone and tell me if it then works please
When you did a full reset of the phone, did it wipe all your apps from it?
Download the app voice recorder from the app store.
Can you record your voice with this?
when holding the reocrd button move your finger a little (roll on the tip of it) instead of just holding
Does it then work?
Do you have a screen protector on the phone?
Put your phone in landscape mode, then try recording.
Follow the steps here to start the phone in safe mode
In safe mode, tell me if it then records please.
ok, then you wont be able to use the record function directly in the app, it will be linked to a hardware issue for buffering the memory on the actual phone, we have ruled out everything else.
I recommend you use the voice recorder app, record your voice, then attach it to the message instead, this will allow you to bypass it.
No, the app works fine on the A5, the issue is related to hardware, it is the only cause left, we completly ruled everything out
yes, this is the only cause for it
That is no problem