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Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 45444
Experience:  Android Systems Specialist
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H. I have a Samsung tablet, and am very happy with it.

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H. I have a Samsung tablet, and am very happy with it. However, every time I want to check on email a message pops up "Unable to sign into account. Server password ***** changed. Enter the new password." I can't remember the new password, and there doesn't appear to be an option "Forgot password". How can I find out what the password *****?

Hi there and welcome

Can you tell me the part of your email account after the @ symbol for your email?

Thank you

Customer: replied 7 months ago.
Hi. I use two email addresses,***@******.*** and***@******.***. Please just tell me what to do, don't securely connect.

Click on this link

And tell me if you can then sign in with the account


Are you able to? As I need to know which account has the issue

Customer: replied 7 months ago.
I was able to sign in eventually

Ok, now enter that password ***** the Tablet when asked please

Customer: replied 7 months ago.
I did that and it still hasn't updated my inbox

send an email to yourself there and tell me if it appears

Customer: replied 7 months ago.
its arrived on my pc but not on my tablet

Did you send it from your Tablet? Is it still giving the error?

Customer: replied 7 months ago.
I sent it rom my tablet and it didn't arrive. I sent it from my PC and it did.

Ok, we will have to reset the Tablet, this will remove all your data from the Tablet and return it to new, but this we cannot avoid, so any photos ect you would need to save from it.

Then go to settings, Backup and Reset, Factory Reset

Once done, setup the Tablet again and tell me how it then functions please when adding the email account.

Customer: replied 7 months ago.
No I think I will take it back to the bloke who set it up in the first place. Many thanks for your help Richard, I have to go out now, so I would like to terminate this conversation. I'm happy to pay the £15 I have committed to.

ok thanks, ***** ***** guy who did it will also do this Tony

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