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Richard Hill
Richard Hill, Customer Service
Category: Android Devices
Satisfied Customers: 795
Experience:  A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
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EE PAYG Samsung Galaxy J3 purchased March 2017. Phone OK

Customer Question

EE PAYG Samsung Galaxy J3 purchased March 2017. Phone OK until now. Screen flashing uncontrollably different colours with message "Unfortunately TouchWiz has stopped". I cannot access apps to try to regain control. I need help here as I am housebound and rely on my phone for contact with the outside world.
Submitted: 5 months ago.
Category: Android Devices
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 5 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard Hill replied 5 months ago.

Hi Douglas ,

Please try this:

1. Go to settings

2. Go to My Device.

3. Untick Motions/gestures

4. Reboot (power off /on) your phone

Hope that helps.

Best Regards,


Expert:  Richard Hill replied 5 months ago.

Hi Douglas,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,