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Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 50963
Experience:  Android Systems Specialist
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Can't remember pin usually open galaxy A5 with fingerprint

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Can't remember pin usually open galaxy A5 with fingerprint

Hi there Ruth and welcome

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Even though I know this will probably annoy you and result in me getting a bad rating... the ONLY way to remove the pin is to reset the phone, which results in the data being removed from it. Its the whole point to the Pin, its there to protect the data. If you could bypass it, then there would be no point to the pin.

If you wish as a small amount of customers do, you can rate me bad, get upset by my message and spend a lot of time trying to get around it, but you will only end up with the realisation you have to reset the Note, it is the only way.

Then when you have concluded this yourself, this is the process you do.

Switch off the phone.

Press and hold the Volume Up, Home and Power buttons.

When you see the Galaxy logo release only the Power button.

Use the Volume Up/Down buttons for navigation and the Power button for choice.

From the android system recovery menu select:

wipe data/factory reset

Yes -- delete all user data

reboot system now

The device will restart.

You can then set it up again.

I then advise you install the app Dropbox on your phone as this will then backup your photos, films and files online so you can avoid losing this in the future.

Let me know how you go please

Richard and other Android Devices Specialists are ready to help you
Customer: replied 10 months ago.
Richard was a life saver. I was more or less told my phone was useless. ��