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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 48372
Experience:  Android Systems Specialist
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When trying to connect to Wi-Fi, an authentication error

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When trying to connect to Wi-Fi , an authentication error appears. This has only just started

Hi there and welcome

Can you tell me what device you are trying to connect to wifi with?

Please let me know

Customer: replied 7 months ago.
Samsung Tablet SM-T560

hanks

Do you have a computer already connected to the wireless network?

Please let me know

Customer: replied 7 months ago.

Thanks
We can get the password ***** this.
Press the windows key + R and type in
ncpa.cpl
Press enter
Right click on the wireless connection and click on Status
Then click on wireless properties
Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use

Let me now how you go please

Customer: replied 7 months ago.
Code No. is 7VT7YVRD

Ok, now use that on the Tablet when connect

Let me know the results please

Customer: replied 7 months ago.
I have already cleared the Wi- Fi network, and re-entered the code but there ison difference

What is the message you gave and did you enter it in as capitals?

Customer: replied 7 months ago.
39;Add Wi-Fi network' / entered SSid / entered security code then connect.
'Authentication error occurred'

It is then still the incorrect password ***** are entering

did you enter it in as capitals?

Customer: replied 7 months ago.
Have just re-entered code again, and all is now working.
Thanks for your helpJohn

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