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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 2880
Experience:  Award winning Android Developer&part of the CyanogenDev team
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I have a new Galaxy S8 and am trying to get Outlook contacts

Customer Question

I have a new Galaxy S8 and am trying to get Outlook contacts and calendar information to sync between my phone and my Outlook account. I installed Smart Switch on my Windows 10/Pro PC and Smart Switch (PC) tells me there is nothing to sync. When I try to select preferences, everything is shaded-out but the boxes at the header and selecting one of them yields (PC/ss) : "Cannot retrieve folder information due to an issue in Outlook. Please check the program and try again. Tried working with Samsung and they wanted me to access but Norton screams back to tell me it's an unsafe site. Outlook is not installed on the phone; email is coming through the Samsung email app and Outlook email transfers seamlessly.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Joel Kalman replied 1 year ago.

Hello. I am pleased to have the opportunity to assist you. My name is ***** ***** I will do my best to solve your problem.

Smart Switch is the Samsung app for transferring contacts and calendars from an old smartphone to a new Galaxy smartphone on a one-time basis. It is not designed to sync contacts and calendars from a pc to a smartphone.

Customer: replied 1 year ago.
Actually, there is a Windows (and Mac) version whose specific task is to sync Outlook calendar, to-do list and contacts to their phones. My question centered on why the SmartSeitch pc app was having problems accessing the data. I have since realized that I can get the app yo work iff (I have an EE degree from NC State U and a MS in Computer Engineering from the University of Cincinnati (retired for 10 years now) and so I am guessing you know iff) I shut down Outlook and do the sync. It is obviously a permission issue yet I seem to be the only person having this problem as there are many stories on the Internet praising Smart Switch for the calendar/to-do/contacts Syncing from a pc to their Galaxy S8.
Expert:  Joel Kalman replied 1 year ago.

I will respond to this iff you will allow me to install this version of Smart Switch on my computer. There certainly is a need for an app that does this. I have been unsuccessful at syncing my desktop Outlook to my mobile Android.

I only remember one professor in graduate school who used iff (= if and only if). He was my favorite. The course was Statistical Communication Theory. I got an A, but I guess if I really got anything out of it, I would have invented noise-canceling headphones instead of Prof. Bose (who I had for Into. to Circuit Theory as an undergrad at MIT).

Expert:  Joel Kalman replied 1 year ago.

The first thing I noticed is that Smart Switch for PC is advertised to transfer contacts, calendars, etc. This implies that its purpose is a one-time transfer, not a continuous or periodic sync function.

Expert:  Joel Kalman replied 1 year ago.

I am having problems with my operating system; consequently, I cannot download the Smart Switch application.