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Hi there and welcome
Are you able to make calls correctly on the phone?
Please let me know
ok, but also this happens when you make the call or only when you receive it?
You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.
Please ignore it and reply here to my last question I sent you please
Can you please as the first step, hold the power button until you see a menu and choose power off.
Then power it on and tell me how it then functions please
When you did the factory reset, it removed all the data from the phone correct?
ok, then it is not software, normally it is a faulty SIM card.
Have you tried replacing the Sim card?
yes, they will send it no extra charge, if it then fails, then it is the SIM port in the phone and you would then need to replace the phone, it is only one of these two causes.
No it is not a problem on many phones, it is only on faulty ones, but I advise you to replace the sim card and if that fails then the phone is at fault and you will need to replace it sorry.
You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.
Please remember, if the sim card does not work we know it is the sim port on the phone and this would need to be replaced, I have eliminated everything else, it can only be these two things.
But you can of course rate me how and when you wish, remember though I cannot control faults in hardware, it is the service from me being rated.
And a rating does not close off this question