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Does it drop a connection when connected to wifi?
Ok, what is the make and model of the wifi router?
Remove the power to it please
Wait 5 minutes, connect the power and tell me how the phone then functions.
To the wifi router please
ok, on the phone go to settings, apps, applications manager.
Once there, press on the three dots top right then show system apps.
Locate Google services Framework and press it then storage then clear data
Restart the phone and tell me how it then functions please
You then see a list of apps?
The issue is with the phone, we cannot connect with that.
Let me know the results please
ok, does internet remain connected?
ok, let me know how it goes please
This will be caused by corrupted firmware if it remains working
yes that is ok
What is the make and model of your wifi router?
That refers to a password ***** can you please connect to the wifi network again and tell me if it connects
yes since we did this last step before please
ok, on the router
Then connect to it please
ok, monitor it please
ok, we need to factory reset the phone.
is your data backed up off the phone?
but it disconnects still right?
Which data needs to be backed up?
yes... and what is not backed up?
ok, go to settings, backup and Reset, Factory data reset
Then set it up again and tell me how it then functions please
yes, but it should be ok, let me know how it goes please