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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 58343
Experience:  Android Systems Specialist
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Dropped my Galaxy A3. Colored appeared on screen and

This answer was rated:

dropped my Galaxy A3. Colored appeared on screen and gradually spread
JA: What Operating System (OS) are you running on your Galaxy?
Customer: until eventually screen was unreadable and turned black
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: I have now upgraded to galaxy S7 edge and need to tranfer my data
Customer: replied 2 months ago.
OS Windows 7
Hello,
I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.
I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thank you!
Nicola

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Connect the phone to your computer, then go to Start, Computer.

Click on Computer in the new window and then look under drives and devices.

If the phone appears there, then you can copy your data from it to your computer and then to your other phone.

Let me know how you go please.

Thank you

Customer: replied 1 month ago.
the old phone was damaged and does not work. I would be pleased if you could find a solution and do it for me

I am sorry to hear that.

How though did you go with the instructions I gave you?

I repeated these again below.

Connect the phone to your computer, then go to Start, Computer.

Click on Computer in the new window and then look under drives and devices.

If the phone appears there, then you can copy your data from it to your computer and then to your other phone.

Let me know how you go please.

Thank you

Customer: replied 1 month ago.
I accept your offer to connect to a secure remote assistant and trouble shoot for me for the sum of £22.00

Hi there.

No offer was accepted here sorry, I have made the offer, please accept it and I can then connect.

Thank you

Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 58343
Experience: Android Systems Specialist
Richard and other Android Devices Specialists are ready to help you
Customer: replied 1 month ago.
why has your offer changed from £22.00 to £33.00 ?????

This is the cost of the service sorrry.

Can you please click this link

https://join.zoho.eu/790318396

And open the file that downloads.

Thank you

Customer: replied 1 month ago.
How do you expect me to rate you
Hen you don't answer a simple question and in spite of contacting me to resume our chat line I have been waiting more than 2 days for some àction . However I shall be pleased to rate you accordingly

I need you please to do the instructions I gave so I can connect.

I repeated them again below.

Please click this link

https://join.zoho.eu/441543678

And open the file you download.

Thank you