How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Lorenz Vauck Your Own Question
Lorenz Vauck
Lorenz Vauck, Android Expert
Category: Android Devices
Satisfied Customers: 1466
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
78122054
Type Your Android Devices Question Here...
Lorenz Vauck is online now

My Samsung phone I'm unable to open emails, Galaxy S6, Don't

Customer Question

My Samsung phone I'm unable to open emails
JA: What Samsung model do you have?
Customer: Galaxy S6
JA: What Operating System (OS) are you running on your Galaxy?
Customer: Don't understand what's OS
JA: The Smartphone Technician will be able to walk you through that. How long has this been going on with your Galaxy? What have you tried so far?
Customer: Just from yesterday
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No
Submitted: 13 days ago.
Category: Android Devices
Customer: replied 13 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 13 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Lorenz Vauck replied 13 days ago.

Dear Client,

I am sorry to hear about that problem. My name is***** and I am a tech expert with 19 years of experience.

Can you please let me know who your email provider is so that I can try to help you to log back into your account?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 13 days ago.
Hotmail
Expert:  Lorenz Vauck replied 12 days ago.

Thank you. What exactly happens if you are trying to access your emails? Is there any error message?

Customer: replied 12 days ago.
The topic opens but the content doesnt open . Lines run slong the top as though its trying to download
Expert:  Lorenz Vauck replied 12 days ago.

How long are you having this issue? Are you able to open your emails correctly from another computer/tablet?

Customer: replied 12 days ago.
i can open on my lap top and ipad
Expert:  Lorenz Vauck replied 11 days ago.

Thank you. Which browser are you using on your Galaxy S6? If it is "Chrome", please give "Firefox" (from the Play Store) a try and if it already is "Firefox", please try "Chrome". Then let me know if the issue is the same in both browsers or if it works in one of them. Thank you.