How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Lorenz Vauck Your Own Question
Lorenz Vauck
Lorenz Vauck, Android Expert
Category: Android Devices
Satisfied Customers: 1451
Experience:  17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
78122054
Type Your Android Devices Question Here...
Lorenz Vauck is online now

I have a Samsung J7 Prime phone which has developed a

This answer was rated:

I have a Samsung J7 Prime phone which has developed a "rainbow" on the screen around the on/off button, Do you know what it could be?
JA: What Operating System (OS) are you running on your Galaxy?
Customer: Don't know, maybe Android 7.0? The phone is about 18 months old?
JA: How long has this been going on with your Galaxy? What have you tried so far?
Customer: About 2 weeks, I haven't tried anything, not sure what to try?
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No

Dear Client,


I am sorry to hear about that problem. My name is Lorenz Vauck and I am a tech expert with 19 years of experience.


This happens if the screen of your Samsung has been damaged either because of heat (possibly a damaged battery) or by external force or water damage. In any case, you will need to get the screen replaced, unfortunately. If you let me know where you are located, I can seek a good and cheap repair shop nearby for you.


Please type in the box below, then click on the "Send" button to send me your reply.

 


Thanks for your patience and best regards,


Lorenz Vauck

Customer: replied 4 days ago.
Many thanks, Lorenz! ����

You are most welcome and thank you very much :-)

Lorenz Vauck and other Android Devices Specialists are ready to help you