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Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question. I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly
Are you sure the adapter is working? Is it possible to test with another earphones?
Sorry for the delay. Turn off the Bluetooth of your phone and then disconnect and reconnect the earphones. Does it work now?
Is it possible for you to test different earphones? This is to check if there is an issue with the port
Ok, let me know.
That means either the issue is with the adapter or with the port. It could be the adapter. Yes, these adapters have compatibility issues with different devices (even if it is working on the other phone). Was it working with this adapter before?
Then it must be a compatibility issue with that adapter. You need to buy an adapter that specifically says to work with your model. See here --> https://www.amazon.com/Headphone-Adapter-Compatible-Essential-Samsung/dp/B07S9YLSLM/ref=sr_1_1?keywords=note+10+audio+adapter&qid=1574952282&sr=8-1
But before that, to make sure it is not a glitch, we can soft reset the phone. Press and hold down the Power button and Volume Down button at the same time for 10-20 seconds or until it shows the Samsung logo. This will force reboot it. Then check if you can make the earphone work.
You are welcome!
Check this one -->https://www.amazon.co.uk/Adapter-Headphone-Chipset-Digital-Compatible-Black/dp/B07ZLXDTYK/ref=sr_1_3?keywords=usb+c+to+audio+note+10&qid=1574952988&sr=8-3