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Hi and Welcome. My Name is Ashik and I look forward to assisting you today with your question. I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly
Could you please confirm the model of the phone again?
Hi there, Without the information requested in my first/previous response, I can only give you a general answer, but I hope this helps.
Using the paperclip or pen came with it, you need to put it to the eject hole and press with a little pressure. Then only it will eject. Did you press it with a little pressure?