How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • Go back-and-forth until satisfied
    Rate the answer you receive.
Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Android Devices Technican
Category: Android Devices
Satisfied Customers: 47079
Experience:  Troubleshoot all Android devices, such as tablets, smartphones, etc.
30037186
Type Your Android Devices Question Here...
Viet - Android Tech is online now

My Samsung fell down the toilet. I'm trying to recover data

Customer Question

Hi there, my Samsung fell down the toilet. I'm trying to recover data from it now.
JA: What device or product does this involve?
Customer: What can I do to recover files?
JA: The Technician will be able to walk you through that. What Samsung product do you have?
Customer: samsung a20
JA: What Operating System (OS) are you running on your A20?
Customer: android
JA: How long has this been going on with your A20? What have you tried so far?
Customer: Since yesterday evening
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: No
Submitted: 5 days ago.
Category: Android Devices
Customer: replied 5 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 5 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Virtual-mod replied 4 days ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Expert:  Viet - Android Tech replied 4 days ago.

Hi,
I'm sorry about your phone issue. I'm glad to assist you today. Please press and hold both the Volume Down and Power button on your Samsung phone for about ten to 15 seconds, then release and check. If that does not work, it's a hardware issue, but you can try to recover your data in your Google account or Samsung account if you had synced your phone previously via internet connection. Please sign in your Google Gmail account at the website below and see if your data is there:

https://myaccount.google.com/dashboard

- If needed, please sign in your Samsung account at the website below and see if your data is there:

https://support.samsungcloud.com

We can schedule a time. Please reply at the box below, then click on the Send button below. Thank you for your patience,