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Hello, my name is*****'m happy to assist you today with your Moto G6, Lets get started!
Can we please try the following:
Try powering off the Moto G6, pull the power cable out of the Moto G6, wait for 1 minute, then put the power cable back in. After this try again.
Please let me know how this goes.
Understood, Thank you
please perform clear cache partition on your device;
can we try the steps here please:https://motorola-global-portal.custhelp.com/app/answers/indevice_detail/a_id/127858/p/30,6720,10385
have we tried this:
Do Not Disturb set to Priority and Messages are not being treated as a Priority item.
Have a look under Settings, Sound, Do Not Disturb preferences, Priority-only settings and check that the settings there under Messages say From Anyone and not None.I take it you are using the standard Moto installed SMS app for messaging?I also assume that you've checked that Default Notification Sound in Sound settings has a sound chosen and not None?
in the app permission it is also all allowed?
is it only thext messages or and also ringtones?
so this are text messages only you are not hearing?
also the app permission are correct for the text app?
have you also tested if it works Under safe mode?
Understood, Thank you, ***** ***** read this got solved
you are welcome.