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Jeffrey B
Jeffrey B,
Category: Android Devices
Satisfied Customers: 2531
Experience:  ICT Support 1/2/3/ Line at Peopleware
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I have a new galaxy a 10 and am unable to download number

Customer Question

I have a new galaxy a 10 and am unable to download number etc from my old phone, Vodaphone smart mini. I have obtained PAC number and pin code from Vodaphone but I'm stuck. Can you help/
JA: When did you last charge your Galaxy?
Customer: Yesterday. It is at 91% charge.
JA: Have you tried a force reboot (pressing and holding the Power and Volume Down buttons)?
Customer: Yes . The problem is down to my own ignorance of the subject.
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: no.
Submitted: 17 days ago.
Category: Android Devices
Expert:  Jeffrey B replied 17 days ago.

Hello, my name is Jeffrey, I'm happy to assist you today with your galaxy a 10, Lets get started!

Can we please try the following:

please download smartswitch from here:https://www.samsung.com/us/support/owners/app/smart-switch

 

this will transfer your settings from the old to the new phone.

 


 

Please let me know how this goes.

 

Kind regards,

Jeffrey