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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 59542
Experience:  Android Systems Specialist
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I have a Galaxy A5 and cants get on Instagram, this morning

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I have a Galaxy A5 and cants get on Instagram
JA: When were you last able to use your Galaxy?
Customer: this morning but have never used Instagram Last night was the first time I tried
JA: Do you have a Google account linked to the phone?
Customer: yes
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: Not that I can think of thatnk you
Customer: replied 12 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 12 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 12 days ago.
I am dissatisfied with the Samsung service so far and don't know whether I am conversing with a smart phone technicien or a solicitor I know that seems strange but the last communication was from a solicitor
Customer: replied 12 days ago.
Thank you.
Customer: replied 12 days ago.
I have no e -mail on my phone
Customer: replied 12 days ago.
i have no documents
Customer: replied 12 days ago.
how much longer will it take ?
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can you please hold the power button on the phone until you see a menu and choose power off.

Then power on the phone and tell me how it now functions.

Thank you

Customer: replied 11 days ago.
I would prefer security fix please mash set up the phone and I don't know where the power button is. Please tell me for future reference

The power button is on the side of the phone

Customer: replied 11 days ago.
I have found the power button D0ne that . now th4e apps are on screen

Now try to get on instagram please.

Customer: replied 11 days ago.
Instagram hasn't appeared

Please then go to the Play Store, search for Foxtel and install it from there.

Let me know how you go please.

Customer: replied 11 days ago.
can't find it

It is in the play store, you need to search there.

You see it here.

https://play.google.com/store/apps/details?id=com.instagram.android&hl=en

Customer: replied 11 days ago.
I'm sorry unable to find it Musty go now I have a dental appointment. Will reconnect later. sorry about this.

No problem.

Customer: replied 11 days ago.
i'm back with you I have found instagram in Play Store ( not under Foxtel ) it wasn't there previously. now it says Enable - do I press that

yes please

Customer: replied 10 days ago.
Hello Richard. Her I am again. I have there Instagram app but unable to log in. Each time I insert my ,mobile no. or my e-mail I get the following reply. A reference link has been sent to an e-mail address which has nothing to do with me. It is ignoring the address I have sent them

That is the address that you used for recovery, can you instead use the cell phone number and have it sent to that?

Customer: replied 10 days ago.
I have tried that. The e-mail that they reply to has nothing to do with me I don't understand.

Ok, in this event you would then have to create a new account sorry.

Customer: replied 10 days ago.
How do I do that ?

Choose the option to sign up instead of sign in please.

Customer: replied 10 days ago.
Either they haven't woken up or they are busy ? Must try later I will contact you when I get through

I am not sure what you mean sorry.

On the sign in page,

Choose the option to sign up instead of sign in please.

Customer: replied 10 days ago.
Where do I find sign up. It only says sign in

You can also create it here

https://www.instagram.com/accounts/emailsignup/?hl=en

And sign in with it on the phone.

Customer: replied 10 days ago.
What is a user name

The one you wish to use.

Customer: replied 10 days ago.
IO have tried everything it is useless May I use the Securely Connect please. Thank you for the all help you have given me

Please accept the premium offer I made and I can then connect.

Customer: replied 10 days ago.
It says £22. 00 Why £42 00

I cannot see anything with costs sorry, but it may be because you left it so long.

Customer: replied 10 days ago.
OK sign me up please

Please accept the offer and I can.

Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 59542
Experience: Android Systems Specialist
Richard and other Android Devices Specialists are ready to help you
Customer: replied 10 days ago.
Very good. Extremely patient

Please click this link

https://join.zoho.eu/613362911

and open the file that downloads

Customer: replied 10 days ago.
cant find it on downloads, Nothing dated today's date. What is the title of the download

It is Zoho

 

Customer: replied 10 days ago.
I have searched for that name several times Nothing there

Check in your downloads folder please, it goes where all your downloads go

Customer: replied 10 days ago.
I have checked that several times. I have even downloaded it twice and it is still not there. I have decided not to bother with Instagram. and wold like my £42. refunded please. Tnank you for trying

If you wish for a refund, please go to https://www.justanswer.com/help/ and click the contact us button on the right side of the page

 

Thank you and all the best.

 

Richard