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Hi and Welcome to JustAnswer! My Name is Ashik and I look forward to assisting you today with your question. I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly
Yes, if they sent you the wrong product, then you can return it. Please follow the instructions on this site --> https://www.samsung.com/uk/shop-faq/cancellation-and-return/
If you have any questions or would like any additional information, please don't hesitate to ask.
Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please let me know by replying here and I will stay with you and try my best to help you until you are fully satisfied or the issue is resolved.
Also, if you get an offer for secure remote, please ignore it as it is an automatic offer from this site and not applicable to this question