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Hi there and welcome to Just Answer, my name is Richard and I look forward to helping you.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
You will need to Factory reset the unit, it will remove all your data from it but this you cannot avoid sorry.
To do this, enter in the lock code incorrectly 10 times and it should ask you to reset it, do this and you can then use the phone again.
Let me know how you go please
Please click this link
and open the file that downloads
ok, glad it is now resolved.
If you wish to cancel, please use my link below.
Thank you and all the best