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Richard
Richard, Android Engineer
Category: Android Devices
Satisfied Customers: 74799
Experience:  Android Systems Specialist
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I need an unlock code for my giffgaff mobile, Huwaei Honor

Customer Question

I need an unlock code for my giffgaff mobile
JA: Just to clarify, what device or product are you trying to access?
Customer: Huwaei Honor mobile
JA: How long have you had your Honor?
Customer: Since last August 2019
JA: What have you tried so far with your Huawei product?
Customer: Tried to ask giffgaff but no answers from them
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: This was my deceased son's phone which hasn't been used since he died last November 2019
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome to Just Answer, my name is ***** ***** I look forward to helping you.

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

The ONLY way to remove the lock is to reset the device , which results in the data being removed from it. Its the whole point to the Pin, its there to protect the data.

I am sorry but you will need to reset the device, this will remove the data but you cannot avoid this sorry.

To do this

Go to http://android.com/devicemanager

Sign in with the account you used on the device

Choose Erase

It will reset so you can set it up again

I then advise you install the app Dropbox on your phone as this will then backup your photos, films and files online so you can avoid losing this in the future.

You can also check if your photos where backed up on this link

http://photos.google.com

Just make sure to sign in with the same account you used on the device

Let me know how you go please

Customer: replied 1 year ago.
I can't reset the phone as it's locked and I don't know the PIN
Expert:  Richard replied 1 year ago.

The instructions I gave you are to reset it, you do them by the computer please

Customer: replied 1 year ago.
I don't have a computer!
Expert:  Richard replied 1 year ago.

Try then to do it on your tablet or whichever device you are talking to me now on