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Hello, my name is*****'m happy to assist you today with your cell phone, Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
Try powering off the cell phone, pull the power cable out of the cell phone, wait for 1 minute, then put the power cable back in. After this try again.
What is the model?
Please let me know how this goes.
understood, thank you
who is your provider?
is the samsung phone simlock free?
What is the error message showing?
I have not received the photo yet.
i am so sorry, i somehow missed this message.
i am available all day.
i do see services to unfreeze your samsung s10 here:https://www.ebay.co.uk/itm/Unlock-Code-For-Samsung-Galaxy-S10-S10-S10e-Virgin-Vodafone-O2-EE-Tesco-Orange-/323711888525