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I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
Try powering off the Hermes a51, pull the power cable out of the Hermes a51, wait for 1 minute, then put the power cable back in. After this try again.
Please let me know how this goes.
understood, thank you
I will be standing by.