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Jeffrey B
Jeffrey B, Specialist
Category: Android Devices
Satisfied Customers: 5527
Experience:  ICT Support 1/2/3/ Line at Peopleware
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I cannotc get my a51 toaccess QR codes - keeps rejecting. I

Customer Question

hi, I cannotc get my a51 toaccess QR codes - keeps rejecting .
JA: Just to clarify, what device or product are you trying to access?
Customer: I am useless in it but a pal has tried with this problem
JA: How long have you had your A51?
Customer: Hermes QR code .
JA: What have you tried so far with your Lava product?
Customer: about 2 months with new sim last week - activated
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 1 year ago.
Category: Android Devices
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 1 year ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Virtual-mod replied 1 year ago.
Hello,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Thank you!
Customer: replied 1 year ago.
I am happy to wait.
Expert:  Jeffrey B replied 1 year ago.

Hello, my name is*****'m happy to assist you today with your QR codes, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

Try powering off the Hermes a51, pull the power cable out of the Hermes a51, wait for 1 minute, then put the power cable back in. After this try again.

Please let me know how this goes.

Kind regards,

Jeffrey

Customer: replied 1 year ago.
I think we have confusion here.
My phone that I need to connect with the QR code is a Samsung a51.
Hermes are the company who sent the instructions on how to download the QR code.
When instructions are followed my phone rejects the scanning of the QR code.
I am out now and could do with my pal to assist on Monday.
Expert:  Jeffrey B replied 1 year ago.

understood, thank you

I will be standing by.

Kind regards,

Jeffrey