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Joshua Brown
Joshua Brown,
Category: Android Devices
Satisfied Customers: 33508
Experience:  dasdasd
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My samsung galaxy has been offline for 2 days. why is this,

Customer Question

my samsung galaxy has been offline for 2 days. why is this
JA: Does your network appear in the Wi-Fi list on your Galaxy?
Customer: well my preferred wifi provided is there with other wi fi networks
JA: Are other devices (computer, tablet, etc.) connecting to the router?
Customer: yes my lap top is connected to thr ]
JA: Anything else you want the Smartphone Expert to know before I connect you?
Customer: yes my lap top is connected to the router
Submitted: 16 days ago.
Category: Android Devices
Customer: replied 16 days ago.
I want to cancel my membership
Expert:  Joshua Brown replied 16 days ago.

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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Press and hold the Power+Volume down buttons until the device powers off and back on (approx. 10 - 15 seconds).

Release the buttons when the device vibrates and the Samsung logo appears.

Allow several seconds for the reboot process to complete.

After the soft reset, check to see if the issue continues