Hi and Welcome to JustAnswer.com! My Name is ***** ***** I look forward to assisting you today with your question.
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly
You can only restore to a backup point if there is a backup made online. On your phone, open the Settings app, select Accounts and Backup > Backup and Restore > Restore data. If there is any backup points available, it will show there.
If you have any questions or would like any additional information, please don't hesitate to ask.
Note: This is not my final answer. I strive to provide Excellent service or 5-star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate the answer anything bar or poor or anything, and instead let me know by replying here and I will stay with you and try my best to help you until you are fully satisfied or the issue is resolved.
Also, if you get an offer for a secure remote for an additional amount, please ignore it as it is an automatic offer from this site and not applicable to this question.