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Joshua Brown
Joshua Brown,
Category: Android Devices
Satisfied Customers: 33461
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I've just upgraded to a Moto G8 Power Lite, The trouble is

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I've just upgraded to a Moto G8 Power Lite, The trouble is that it is 'stuck' completing set up in the background. OK except for that.
JA: What device is frozen?
Customer: No the device works except I cannot download any apps because they get stuck in the download queue. If I could stop the down loads and clear the queue I'm sure I could complete the set up myself in no time aty all.
JA: Which software or app can I help with?
Customer: Android 9 on the Moto G8 power lite
JA: What have you tried so far with your software?
Customer: gone through the set up twice, resetting to factory in between
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I can't think of anything

Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.

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Press and hold the Power button for 10 - 20 seconds, the device will restart and go through the boot-up sequence.

After the soft reset, check to see if the issue continues.

Customer: replied 6 days ago.
Same problem unfortunately.

How old is the phone?

Customer: replied 6 days ago.
Brand new

Thank you for confirming.

Since it is brand new, I would suggest that you return it because it already has a software or hardware failure.

Joshua Brown and 2 other Android Devices Specialists are ready to help you