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Hi! My name is ***** ***** I will be assisting you today. Please note that the steps below may not resolve the issue initially but I am happy to assist you further if necessary.
Press and hold the Power button for 10 - 20 seconds, the device will restart and go through the boot-up sequence.
After the soft reset, check to see if the issue continues.
How old is the phone?
Thank you for confirming.
Since it is brand new, I would suggest that you return it because it already has a software or hardware failure.