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Jeffrey B
Jeffrey B,
Category: Android Devices
Satisfied Customers: 4031
Experience:  ICT Support 1/2/3/ Line at Peopleware
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I dropped my huawei p10 plus yesterday it fell about 3 ft

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I dropped my huawei p10 plus yesterday it fell about 3 ft onto a carpeted floor I. tried the erecovery program but was worried about my data ,lots of photos and wattsapp which I use a lot so HELP PLEASE
JA: Which WhatsApp product do you have?
Customer: LINKS WITH ALL MY FAMILY SOME IN BEIJING SONME IN EUROPE
JA: What have you tried so far with your WhatsApp software?
Customer: UNABLE TO GET ANYTHING ON THE PHONE worried that i might be backuped
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I use google quite a lot and weather forecasts most days
Customer: replied 12 days ago.
MY SMART PHONE NUMBER IS ***** USE AS THE PHONE IS OUT OF ACTION MY LAND LINE IS;;01258861110

Hello, my name is*****'m happy to assist you today with your huawei p10 plus, Lets get started!

I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.

Can we please try the following:

is there any error message showing? or is the screen cracked?

Please let me know how this goes.

Kind regards,

Jeffrey

Jeffrey B and other Android Devices Specialists are ready to help you
Customer: replied 12 days ago.
no error message showing screen OK Can you connect when the phone is not working ? if so thats fine with me

understood, thank you

do you want to extract the data to a pc?

Kind regards,

Jeffrey

Great,

Please click the link on the pc and open the download:https://join.zoho.eu/5921694208

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 12 days ago.
but how do i then get the data back on the wuawei p10 plus????

understood, thank you

you data is also being backed up by google, have you tried loggin into gmail and check for your data there?

Kind regards,

Jeffrey

Customer: replied 12 days ago.
sorry i am 85yrs old and have no idea what private contact info you want

understood, thank you

are you now b ehind a pc?

Kind regards,

Jeffrey

Customer: replied 12 days ago.
i have the screen in front of me

Great,

Please click the link on the pc and open the download:https://join.zoho.eu/5921694208

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 12 days ago.
the link will not downfoad and my computor cannot solve problem

understood, thank you

there should be a file called: zoho assist.

do you use chrome?

Kind regards,

Jeffrey

Customer: replied 12 days ago.
are you stil able able to go ahead with the remote link up ??

yes offcourse,

Great,

Please click the link on the pc and open the download:https://join.zoho.eu/7661054899

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 12 days ago.
do i need to put the phone on charge??

understood, thank you

yes please connect the phone to the pc, the link has to be opened on your pc.

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 12 days ago.
new pc how do i connect my phone ?

understood, thank you

do we have a data cable? often this is also the charging cable.

please connect the cable from cell to pc.

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 12 days ago.
I have connected the phone to a USB port on the Dell Inspiration computor

great,

we now need to install the drivers here:https://huaweiadvices.com/download-huawei-p10-plus-usb-drivers/

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 12 days ago.
Jeff nothing seems to be happening this end??
Customer: replied 12 days ago.
is my phone-computor link established OK DO I expect to see my phone screen go live ??

understood, thank you

you need to open this link on the pc please:https://join.zoho.eu/4081189320

Kind regards,

Jeffrey

Customer: replied 11 days ago.
please confirm that you are still working on my phone as i have heard nothing from anyone for at least 30 min Peter watts

understood, thank you Peter

are you now behind a pc? on the pc open this link so i can connect:https://join.zoho.eu/7391775850

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 11 days ago.
Jeff I was unable to connect to the htps;// join zoha.eu/7391775850 are you still working my phone //

Thank you Peter,

open this new link please on the pc:https://join.zoho.eu/7311034174

Kind regards,

Jeffrey

Customer: replied 11 days ago.
the zoho link will not install the computor is unable to find out why
Customer: replied 11 days ago.
PLEASE TELL NE WHAT IS HAPPENING ???????/

yes offcourse,

do we see the downloaded zoho assist file? when you click on the file, does it connect?

any error message showing?

Kind regards,

Jeffrey

Customer: replied 11 days ago.
NEW LINK ALSO FAILS MESSAGE THIS SITE CANNOT PROVIDE A SECURE CONNECTION
Customer: replied 11 days ago.
I assume that if nothlng can be done that i will not be charged

i am sorry to read this.

we do have a internet connection on the pc?

you have no vpn running?

yes offcourse, this can be done here: https://www.justanswer.co.uk/help/how-to-request-refund

Please let me know how this goes.

Kind regards,

Jeff

Customer: replied 11 days ago.
you have remote control so why cant these links be loaded at your end //
Customer: replied 11 days ago.
just going for a cup of tea.can contacted on *********** [landline ] if required

Thank you,

you will need to click the link then we get connected, do you see any zoho assist file?

take your time

Kind regards,

Jeffrey