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Hello, my name is*****'m happy to assist you today with your huawei p10 plus, Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
is there any error message showing? or is the screen cracked?
Please let me know how this goes.
understood, thank you
do you want to extract the data to a pc?
Please click the link on the pc and open the download:https://join.zoho.eu/5921694208
you data is also being backed up by google, have you tried loggin into gmail and check for your data there?
are you now b ehind a pc?
there should be a file called: zoho assist.
do you use chrome?
Please click the link on the pc and open the download:https://join.zoho.eu/7661054899
yes please connect the phone to the pc, the link has to be opened on your pc.
do we have a data cable? often this is also the charging cable.
please connect the cable from cell to pc.
we now need to install the drivers here:https://huaweiadvices.com/download-huawei-p10-plus-usb-drivers/
you need to open this link on the pc please:https://join.zoho.eu/4081189320
understood, thank you Peter
are you now behind a pc? on the pc open this link so i can connect:https://join.zoho.eu/7391775850
Thank you Peter,
open this new link please on the pc:https://join.zoho.eu/7311034174
do we see the downloaded zoho assist file? when you click on the file, does it connect?
any error message showing?
i am sorry to read this.
we do have a internet connection on the pc?
you have no vpn running?
yes offcourse, this can be done here: https://www.justanswer.co.uk/help/how-to-request-refund
you will need to click the link then we get connected, do you see any zoho assist file?
take your time