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Hello, my name is*****'m happy to assist you today with your ucl email account, Lets get started!
I’m sorry to hear you're having trouble. I know that can be frustrating. Hopefully, we can get this resolved quickly.
Can we please try the following:
If you need to reset your password, just visit the UCL MyAccount page and enter your previous student user ID and the last five digits of your phone number.
You'll be sent a code by text message which will allow you to reset your password
Please let me know how this goes.