Appliance Repair Questions? Ask a Technician for Answers ASAP
Inside the freezer, take the cover off again.
Below the evaporator (mass of pipework) is the drain channel and the drain hole.
Fully defrost both, pour a little water down the drain hole to ensure it's draining and then refit the panel.
Plug the machine in again, it should work properly.
Check it out, see what you find and get back to me.
Hope this helps
There is nothing behind the panel which I took off!! There is another panel in the roof of the freezer compartment which seems to be protecting some pipework. I removed two screws from the front end of this "roof" panel, but was unable to remove the panel itself.
OK, thanks for that.
The one at the roof has the evaporator.
The one at the rear will only have had the spillage from the top.
Sorry about that.
The drain hole for the one you have is at the rear of the evaporator.
To get to it, you have to take the cover over the evaporator off (it's an awkward one to get to).
Then, defrost the drain hole and ensure it's clear.
Refit the panels and try again.
Let me know how you get on.
As I said in my previous reply, the"roof" panel will not budge, despite the removal of the two screws supposedly keeping it in place. Is there another screw somewhere? Or is there some special knack of removing it?
No, the front comes off of it.
You'll find there are clips on the sides.
Then, the cover is clipped in too.
Sorry, not the easiest machines to get into.
Click here for the exploded view of the appliance.
It may help.
Unfortunately my laptop cant connect to the exploded view of the appliance. However I have managed to slide the "roof" cover about one and a half inches forwards, but no more than that. The pipework seems to be firmly connected to the "roof" panel. I cant find any clips on the sides and the cover doesn't appear to be clipped on to anything. I'm beginning to wonder whether we are talking about the same appliance??!!
I'm talking about the machine you've posted the E-Nr number for.
Have you removed the front of the evaporator cover first?
Not sure why your laptop can't connect to the diagram, it's a plain pdf file.
I'm sorry to be such a nuisance. I've checked the E-Nr number and it is the same.
The front of the "roof" panel in the freezer compartment is part of a tray which contains the evaporator. It seems to be one piece and I cant separate the front of it from the rest. When I try to move it, the whole tray slides forward. Presumably the wiring and drain pipes at the rear of the evaporator prevent further movement.
I dont know if there is anything more you can say?
If you can view the diagram, you'll see how the pieces are arranged.
It's not one piece, the front comes off.
Sorry, it's never going to work if you can only access certain things.
I have moved to my main computer and eventually managed to download the link. I can see how the pieces are arranged but quite frankly cannot separate them. If you can give me a tip as to how to do that,I'd be enormously grateful. If not, then I think we call it a day.
Thank you for your efforts.
Sorry, I'd have to see the parts and be there to get them apart.
Going by the drawing, there may be a couple of screws or plastic rivets on the front.
Then, it's a case of separating the parts.
Sorry, I'll opt out and open it to all again.
See if anyone has anything they can add.
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I have called in a local Appliance Repairer and he fixed the problem in a couple of minutes. He found that the blockage was in the outside rubber pipe at the rear bottom of the fridge-freezer.
In hindsight I think I should have been advised how to go about checking that part of the appliance first. To be honest, I think I would have expected an expert to know that and so I'm rather disappointed with the help I received (as well as beinng considerably out of pocket).