Appliance Repair Questions? Ask a Technician for Answers ASAP
Can you post the product number (PNC) of the appliance please?
It should be on a label in the door recess.
It begins with 9 so you need to prefix it with A so it's not crossed out when posted.
eg. A914419941 00
the model number is A914602122 01
Thanks for that.
The code is reporting the filter is blocked.
Are you able to cancel the code and start the machine on spin only?
Is it full or empty of water at the moment?
Empty - it finished the wash cycle ok but failed when I tried to use the drier. I can't cancel the code to spin.
OK, that's pretty unusual that you can't cancel the code.
Turn the dial to off.
Press and hold together the first button of each row (from the left).
While holding them, turn the dial 1 click clockwise.
The lights should flash, release the buttons and the lights should scroll.
Turn the dial a further 9 clicks clockwise, note the error code.
Turn the dial clockwise to off.
Then to any program
Back to off.
Let me know the code.
thanks for that.
Unplug the appliance.
drag it out and take the rear panel off.
remove the water in the base that is activating the anti flood device.
Once removed, the code should go and you'll be able to use the machine again.
If the code remains, the float is still lifting the microswitch.
check it out, see how it goes and get back to me.
Hope this helps
It doesn't have a back oanel as such it seems to wrap around the machine joining half way around the side panels?
Success - I couldn't take the back off but by tipping the machine forward it has drained the excess water and is working - thank you for your help!
Thanks for letting me know.
Glad you got it working again.
I'd appreciate it if you could rate the answer and help you received.
It's how I'm paid for my efforts.
Good luck with the appliance.
Oooops spoke too soon! It worked on spin last night but stopped again when I put in a wash today so back to square one. How do you take the back off? I removed the bolts on the top to release the side panels but they are still held fast at the bottom.
I thought that it was fixed when it managed to spin last night but it is still not working on the wash cycle as when the machine fills with water it is sounding the alarm again. Please advise - this is still the same problem and I would appreciate it if you would reply.
If it's the same error code when you check it, it's likely leaking.
You need to take the top off.
Take the bolts either side at the bottom centre out (take the blanking plugs out first).
Take the bolts at the rear out.
Take the bolts along each upper edge out.
Unclip the carrier that takes the power and water into the machine.
Pull the rear half of the casing off.
If it's leaking, you need to locate and cure the leak to rectify the problem.