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Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Our fridge freezer KGU32121GB/02 - FD number 8304 464229. The

Customer Question

Our fridge freezer KGU32121GB/02 - FD number 8304 464229. The freezer appears to be working incorrectly as the temp is up to -7C and we have no idea why.
Submitted: 4 years ago.
Category: Appliance
Expert:  adamd-mod replied 4 years ago.

Hello there,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.

Thank you!


Expert:  Michael replied 4 years ago.

Hi Sorry for the delay there was some site outages due to weather issues.
May I have the full model number so I can help you correctly.
Also is there any excessive frost build up on the rear wall of the freezer?
Thank you
Tech Michael