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Andrew Smith
Andrew Smith, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3757
Experience:  Gas cooker specialist
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My Neff hob is locked and I followed the instructions in the

Customer Question

My Neff hob is locked and I followed the instructions in the manual to unlock it without success. I have also switched the appliance on and of at the mains. Please help
Submitted: 4 years ago.
Category: Appliance
Expert:  Andrew Smith replied 4 years ago.

Plumbers_Mate :

Can you confirm what happens when you press and hold the lock symbol for over 8 seconds?

Customer :


Plumbers_Mate : Can you get the model number from the sticker underneath the hob!
Customer :

Model Number T13D82N1

Customer :

Model Number T13D82N1 - Thanks

Plumbers_Mate :

The child lock is activated to deactivated it you need to press and hold the button which controls the dual circuit hotplate. Its the picture of a circle inside a circle. Its the left hand side one.

Press and hold that for several seconds and it should take the child lock off.

Let me know how it goes.


Customer :

I've tried your suggestion but nothing has happened. Don't worry anymore about it, I have arranged for an engineer from Neff to come. Thanks for trying