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Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a Dimplex Optimyst electric fire Model No CSH20. The

Customer Question

I have a Dimplex Optimyst electric fire Model No CSH20. The problem is it has stopped producing the "flame/smoke effect" or mist, regardless of how you set the "flame" control!The sump and tank are cleaned every 2 weeks (as recommended by manufacturer) and emptied when not in use for a period of time (typically for more than 2xweeks e.g.when on vacations and summer time) Can you suggest a solution please?

John Fountaine, Leeds.West Yorks
Submitted: 4 years ago.
Category: Appliance
Expert:  adamd-mod replied 4 years ago.

Hello there,

I've been working hard to find a Professional to assist you with your question, but sometimes finding the right Professional can take a little longer than expected.

I wonder whether you're ok with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.

Please note, I am just a moderator for this category, I can only try and find experts to help, I can't answer the question itself.

Thank you!