How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick, Home Appliance Technician
Category: Appliance
Satisfied Customers: 686
Experience:  25 years Service Experience as a technician. Experienced on both High End and regular Appliances
Type Your Appliance Question Here...
Rick is online now

I have a RS20CCMS american style fridge freezer. The freezer

Customer Question

I have a RS20CCMS american style fridge freezer. The freezer iced up at the bottom tray. I defrosted the appliance by switching it off. When I powered up whilst the control lights are on the motor doesn't appear to have restarted i.e. neither fridge nor freezer is working. Inside light are on when doors open so definately no power issue. The appliance was working fine before hand- is there a reset procedure I have to follow to kick start motors?
Submitted: 4 years ago.
Category: Appliance
Expert:  Rick replied 4 years ago.

samphiamom :

Hello my name is Rick I will assist you today in fixing your fridge

samphiamom :

If you look at the serial tag, you will see a / then three letters, can you please tell me those three letters so I can better assist you