How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17410
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Type Your Appliance Question Here...
Daniel is online now

I've recently had fault codes E20 and E27 on my washing machine.

Customer Question

I've recently had fault codes E20 and E27 on my washing machine. What do they mean?
Submitted: 4 years ago.
Category: Appliance
Expert:  Daniel replied 4 years ago.



Can you post the model number please.


Also when and how did you get the e27 error code?



Customer: replied 4 years ago.

Its a Zanussi Jetsystem 1200 XC6.


The error code E27 came up last week, but I opened up the filter and it was clear. ER20 came up today when it was about 8 mins from the end of the whole wash cycle.

Expert:  Daniel replied 4 years ago.



Ok there isn't actually a error code E27 on these. There is a E20 which is a draining issue.


What you need to do is check the drain hose and were it drains to. If it goes under a sink then remove the hose and check it isn't blocked up under there.


If that's all fine and the filter is clear and the hose going from the drum to the pump is all clear then its proberly a faulty drain pump here.


Replace the pump and this should cure the fault for you.


If you need anymore info just get back to me.