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Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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Hi my whirpool 6th sense washing machine wont spin. Drum not

Customer Question

Hi my whirpool 6th sense washing machine won't spin. Drum not rotating. Water has stayed in bottom do the drum.
Submitted: 4 years ago.
Category: Appliance
Expert:  bryanpaul52 replied 4 years ago.

bryanpaul52 :

do you have a model number ?

JACUSTOMER-8u53maxd- : 411110018063
bryanpaul52 :

okay please stand by

bryanpaul52 :

can you recheck that number ? its not coming up. look under the lid in the back on the rim. there should be a tag.

JACUSTOMER-8u53maxd- : It's an acqua steam 9770
bryanpaul52 :

unfortunately that's not the model number. can you look some more and find the complete model number ?

JACUSTOMER-8u53maxd- : 859200815010
JACUSTOMER-8u53maxd- : Hope that's right. It says silver before that number. Thank you for trying to help
bryanpaul52 :

sorry not comming up.

JACUSTOMER-8u53maxd- : On the back of the machine is says S. NR (which I presume is the serial number ) 411110018063
Expert:  Techdesk replied 4 years ago.
You need to manually drain all the water out of the machine.
You can do this using the drain hose or by slackening the filter cap.

Take off the plastic cover below the front panel and you'll reveal the filter cap.
Put a shallow dish down.
Slacken the filter and drain the water.
Tighten the filter when you need to empty the dish.

Once empty, take the filter out.
Remove any debris in the housing and ensure the X shaped pump impellor can be turned manually.
Once done, refit the filter and try the machine again.

If all is well, it should be working.
Check it out, get back to me if you need more help.
Hope this helps
Customer: replied 4 years ago.
Thank you that worked. Really appreciate your help. ( it's was 5 pence coin!)

Best wishes

Expert:  Techdesk replied 4 years ago.
Thanks for letting me know how it went.
Glad you got it sorted out and working.
If you haven't already done so, I'd appreciate it if you could rate the help and answer you received from me.
This is how I'm paid for my time and efforts.

Merry Christmas.