How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Your Own Question
Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
Type Your Appliance Question Here...
Michael is online now

I have a built in oven Samsung BF30N3T11 with a halogen top.

Customer Question

I have a built in oven Samsung BF30N3T11 with a halogen top. The electricity works but the oven will not turn on.
I used it last night fine. Come to use it today and it was L locked. Turned the lock off by pressing L and the top worked but the oven does not respond.
Please help
Submitted: 4 years ago.
Category: Appliance
Expert:  Michael replied 4 years ago.

Good afternoon Caroline, I am sorry to hear about this.
Does the display light at all?
Any error messages or responses when you try the controls?
Also how old is your oven?
Thank you
Tech Michael
Customer: replied 4 years ago.

no messages at all - have checked the fuse box: OK

The oven is fairly new - within the last year or two

Expert:  Michael replied 4 years ago.

Hi thanks Caroline, you will need a new main control board to fix this unfortunately.
But I can help you get that part and also help you replace the old one. Luckily this is a an easy task requiring only a few basic hand tools :-) I will stick with you on this until its fixed but Since this may take some time, if you will rate me in a positive fashion before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.
Thank you
Tech Michael

Here is the site you need to get that control board:
Also here is their phone # for your convenience:Order by Phone
0844 557 5575