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Ask Rob Your Own Question
Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 420
Experience:  20 yrs. experience with a major worldwide manufacturer.
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model no DF612DX Will not fill up,you can hear

Customer Question

model no DF612DX S/N70528 0605. Will not fill up,you can hear water starting but it stops and starts.  I opened it by mistake when it was in mid cycle. 

Submitted: 4 years ago.
Category: Appliance
Expert:  Techdesk replied 4 years ago.
If you cancel the program, select a new one and start it, what is the exact sequence the machine goes through?

It should start by running the drain pump continuously for a while.

Customer: replied 4 years ago.

Start eco prog,lets some water in then stopped lights flashing glasses and eco end light lit perminently

Customer: replied 4 years ago.

start eco prog lets some water in then stops flashing glass and eco lights also end light lit perminently

Expert:  Techdesk replied 4 years ago.
OK, your machine should report errors by flashing lights, if you number them with 1 on the left, which numbers flash?

Is your machine integrated or free standing?

Customer: replied 4 years ago.

2 and 3 are flashing

Customer: replied 4 years ago.

Free standing

Expert:  Techdesk replied 4 years ago.
The fault code is for a flow meter that isn't fitted to your machine.

Try resetting the control board.
It's difficult to get into diagnostics, you have to be extremely quick to do it.

Switch the machine off.
Switch on, don't wait for any lights, as soon as you press the on button, hit the program button 4 times within 3 seconds.

If you get it quick enough, the 1st and 5th lights (counting from the left) will come on flashing.
Press the program light once, the 1st light will go off.

Now switch off.
Wait 10 seconds.
Switch on, select a program and let me know what happens.

Customer: replied 4 years ago.


1st and 5th lights did not come on but the 3rd one did flashing. back to square one

Expert:  Techdesk replied 4 years ago.
Sorry, as I said, it's difficult to get into diagnostics.
If you don't get into diagnostics, you can't reset it.

Customer: replied 4 years ago.

It looks like I will have to get a service eng in.

Expert:  Techdesk replied 4 years ago.
If it won't go into diagnostics, it's possible the board is faulty.

Good luck with the repair.