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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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I dislike my steam oven. Is there any way I can cook in it

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I dislike my steam oven. Is there any way I can cook in it without water?
I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
May I have the full model #?
Also how old is the oven?
Thank you
Tech Michael
Customer: replied 4 years ago.

Hello Michael,

First of all it is not a Smeg. It is a Neff ( I call it Naff)


It is 5 or 6 years old .


The model number is XXXXX 8722 N1 or B 8722 N1BG

Hi Kate lol on the Naff!
Unfortunately, you cant use it dry, I don't like the steam ovens either I don't like soggy food lol.
The reason you can use it that way is it uses the steam in the same way a convection oven uses hot air.
You would really need to replace it to get the desired effect.
I wish i had better news for you on this I really do.
In any case, have a great day and if you need me for anything else please just ask me.
Take care Kate!
Thank you
Tech Michael
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