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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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Hi. I have a Gigaset AL 185. The Remote handset no longer works

Customer Question

Hi. I have a Gigaset AL 185. The Remote handset no longer works with the base station. It asks for a PIN but I do not know what that is. I want to get the remote to work with the base station again - please can you advise how I go about this? Many Thanks!
Submitted: 4 years ago.
Category: Appliance
Expert:  Michael replied 4 years ago.
I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
This may work, if not please let me know. I will stick with you until this is working but Since this may take some time, if you will rate me in a positive fashion before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.
Thank you
Tech Michael
Turn the handset off by pressing and holding the PWR key.
While holding down the keys 1, 4, and 7, turn the handset back on.
It will display "Handset Service".
While this message is displayed, type in the numbers 4 6 8 5 4 6 3 (the word "hotline") on the number pad.
The phrase "Settings Reset to Default" for a second or two and the handset will power itself off.
Note: When you turn the handset back on, the handset PIN will be reset to 0000.
Customer: replied 4 years ago.

I am going to save this as it may help another time - in fact I solved the problem for myself!


So thank you and I am glad to say problem solved

Expert:  Michael replied 4 years ago.
Thank you
You really cant save that in this way, but if you rate my service to yu before you close this page, I can schedule free follow ups so you can use this free at another time:-)
Thank you
Tech Michael