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Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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f/freezernot getting cold

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f/freezernot getting cold
Can you post the make and model number of the appliance please?

Customer: replied 4 years ago.

samsung rs20ccms

OK, thanks for that.
Is there any cooling at all in either compartment?

At the bottom rear, take the panel off so you can access the compressor (black pot shaped item).
Is it running?
If it is, is it very hot?

Customer: replied 4 years ago.

no nothing getting cold, have taken the back panels inside both copartments, checkes the thermostats and the are open, their is no frost on the evaporator and the compressor is hot.

OK, thanks for that.
It could be a blockage but the compressor would normally trip out and get very hot, so, it looks like you have either a weak compressor or a leak.

Both would give the symptoms you describe.

You would need to have a refrigeration engineer come in and attach gauges and a vacuum pump to the compressor pipework to determine the actual fault.

If it needs a compressor, it will need to be regassed too.
This can cost around the £300 mark.
It depends on the labour charge of your repairer and the cost of the compressor.

If it's a leak, it may not be repairable, but, in the event it is, you'd still be looking in excess of £200.

Sorry, not a simple fix on this one.

Hope this helps
Let me know if you need more information on this.
Techdesk and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

the compressor was hot to touch.... so is that the problem

Unfortunately, it's not possible to say 100% for sure without having the equipment attached.

The compressor would normally be warm to hot.
It will still get this when there's no refrigerant, or, when it's not pumping properly (weak compressor).

Sorry, I think you're looking at a compressor and regas.

Customer: replied 4 years ago.

many thanks

You're very welcome, sorry it's not good news.