Thanks for getting back to me.
Firstly the item was programmed to do a 90 degree wash by mistake, it then started to leak at the bottom of the washer and tripped out our electrical fuse box. So we cancelled the wash to stop and to reinstate to a different wash cycle. However when reprogrammed didn't work and wouldn't restart, all the lights are working but the door has unlocked itself and wouldn't relock when started. We unplugged and replugged and re-started on several occassion but nothing worked.
It also wouldn't drain automatically either. So we took the items out, disconnected the waste pipe from the outlet pipe - the water then drained by itself.
We then referred to the manual, checked for any blockage and emptied/cleaned the filter. The filter can cause temporary breakdown if full. The machine has a trip mechanism such as blockage, having removed all the debris from the pipes and filter, we tried to re-start, nothing.
You can reset the programme as this can be done. It's a selection of the front panel buttons being pressed at the same time for a certain amount of time which resets the computer programme to its default state. However the combination or which buttons to do this we don't know and this is what we are asking you. We cannot ring Servis as they no longer exist to find out.
This washer where bought new about 2/3 years ago and still immaculate as hardly used, we have checked the belt & bearings also.
Hope you can help?