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Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
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Our tall BekoTZDA524F was accidenally unplugged of for a few

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Our tall BekoTZDA524F was accidenally unplugged of for a few minutes. Next day, 30 hours later I noticed that whilst the light was on it was defrosting and wet inside. Most of the food was solid including the ice cubes.
I pressed the fast freeze button. It now appears to be working but very slowly.
Is this normal or do we have a major problem?
The fault you have would normally happen if the machine was unplugged for a longer period of time.
A few minutes shouldn't affect it but a few hours would lead to an ice blockage.

Check inside the machine, is there a build up of ice anywhere?
Take it off of fast freeze.
Check the compressor at the bottom rear, is it running?

Customer: replied 4 years ago.

There is ice build up around the opening top box.

The compressor is turning and the thing below the defrost container is warm.

Thanks for that.

You have an ice blockage in the freezer evaporator preventing proper cooling.
There's a fan in the top too, if it's not running, it won't cool properly.

The cure is a full defrost of the appliance.

You'll need to find somewhere to keep your frozen food, then, once the machine is empty, unplug it.

Leave it for at least 24 hours, in a warm room, with the door open.
This will allow any ice build up to melt.

After this, close the door and plug it in.
It should now run and cool properly again.

Check it out, see how it goes and get back to me if you need more help.

You can speed up the defrost process.
Empty the machine, unplug it and take the cover at the top inside of the freezer off.
Use a hairdryer or similar to defrost all the ice on the evaporator.
Refit the cover.
Switch on and it should work again, if you've got all the ice out.

Hope this helps
Customer: replied 4 years ago.

I did as you said & defrosted the freezer, I then left it overnight with door open. I switched it on over a hour ago & it seems to be working,

The fan is working & it is making all the right noises. it is getting cold inside but there is no temperature showing at all!


When should the temperature display light up?

It'll take a few hours to get down to temperature.
Give it time and see if it comes back on.

Customer: replied 4 years ago.

OK should it be on fast freeze?

No, it won't cool any quicker.
Fast freeze is only used when you add a lot of fresh food to the freezer.

Customer: replied 4 years ago.



I put a bottle of white wine in the top compartment 30minutes ago and it's almost frozen! It's my 65th birthday.

Temperature still not lighting up but this must be good news, do you think?

Yesterday I couldn't even freeze some peas.

It looks like it's freezing ok but, the display should have come on by now.

Was the display working when you switched it off?

Customer: replied 4 years ago.

Don't know, never thought to look

OK, thanks for that.

I would suspect it wasn't working previously.

This would suggest a fault with the main board and possibly the display board in the facia.

See if the machine works ok first.
If it does, you will need to obtain and fit new boards to sort out the display fault.

Let me know what happens.
Techdesk and other Appliance Specialists are ready to help you
Customer: replied 4 years ago.

Freezer works fine. Very cold, freezes well but no temperature display.


How much is a new board and fitting? Who does this?


Just let me know and I'll sign off


Thanks a lot

Any local engineer can do this work.

The boards aren't overly expensive.
Copy and past the following into a new browser window.
It will give an example of the main board.

Hope this helps