How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KevinWhiteJA Your Own Question
KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
Type Your Appliance Question Here...
KevinWhiteJA is online now

Ive got a bosch classixx dryer and while it is still working

This answer was rated:

I've got a bosch classixx dryer and while it is still working the clothes are still slightly damp at the end of the drying time. Do you know what the problem is likely to be and if it is easy to fix myself?

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

Please tell me its complete model number

KevinWhiteJA :

and how old is it ?

Customer: It's nearly 4 years old model no WTZ74104UK/10
KevinWhiteJA :

are you sure that is the correct model number ?

Customer: No sorry! It's WTV not WTZ
KevinWhiteJA :


KevinWhiteJA :

It seems it is not heating properly

KevinWhiteJA :

the problem is with the thermostat or the heating element that is bad...the thermostat is located inside the rear of the unit near the heater assembly

KevinWhiteJA :

if you want you can test it with a multimeter for continuity

KevinWhiteJA :

no continuity means it is bad and should be replaced

KevinWhiteJA :

however, if it tests fine then the problem is with the heater assembly itself that will need replacement

KevinWhiteJA :

Also I believe you have already checked filter in the door and the condenser chamber....and they are clean

Customer: Oh dear. Yes they are clean. So I need to get someone to test it to see if it's fixable. Are heater assemblies expensive to replace?
KevinWhiteJA :

the thermostat will cost around £15 however, heater assembly will cost around £85

KevinWhiteJA :

sorry about the bad news

Customer: no that's fine thank you for answering my question so quickly
KevinWhiteJA :

You're can either contact the manufacturer or a local repair center

KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....Is there anything else I can assist you with today ?

Customer: no, thank you
KevinWhiteJA :

You're welcome....Excellent feedback is appreciated if you are satisfied with my assistance....Have a Good Day

KevinWhiteJA and other Appliance Specialists are ready to help you