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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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HI i have a small laundry using all maytag washers i got a

Customer Question

HI i have a small laundry using all maytag washers i got a used one last week not old its a digital display one called a neptune the motor just DITHERS it does not spin its just hard to explain it just nudges back and forth i have read all about the wax motor issue but this machin has two plunger type motors in the door lock i can see any burnt out trics on the board behind the digitalk diplay i have not looked at the board uncer the drum please help sorry no model number jst a Maytag Neptune commercial with a digital display no timer
Submitted: 4 years ago.
Category: Appliance
Expert:  Michael replied 4 years ago.
Hi good morning, Just to let you know FYI, it does have a timer , but its electronic in the micro. It doesn't need a mechanical timer lol;-)
Please may I have the full model number?
Thank you
Tech Michael
Customer: replied 4 years ago.

Sorry cant find any model number its a Maytag Neptune with no timer knob just six buttons for fabric selection and a program switch that was lock in by the coin dispenser (dispenser now removed) it has a digital display its a front loader hope this helps

Expert:  Michael replied 4 years ago.
Hi Thanks Dan,
please open the door and look all around there let me know if you find it there?
thank you
Tech Mike
Customer: replied 4 years ago.

No sorry ive removed the door and the front panel to lift the lid for inspection still cant find any model number in addition to the above the door lock sliding motors (like i said before this machine has two) click and move a little back and forth when you try to start a program then they stop and the motor starts to dither

Customer: replied 4 years ago.
Relist: Other.
No answer for a long time
Customer: replied 4 years ago.

I have removed the door still no model number not on the back underneth anywhere please refer to last detail hope this helps

Customer: replied 4 years ago.

morning i have found a model number please help its MAH21PDAWW thanks Dan

Customer: replied 4 years ago.
Relist: Other.
no answer !!!
Expert:  Michael replied 4 years ago.
Hi Dan,
Im here for you we had a power outage due to a storm, sorry for the delay!
This is a bad motor in this case, its easy enough to change and I will help you do that as well, if you want it only requires a few basic hand tools to do this.
Do you need a good source for this motor?
Thank you
Tech Michael
Customer: replied 4 years ago.

yes if its a motor i need replacing it is not an issue but any help in getting one without waiting an age from the states would be a help

Expert:  Michael replied 4 years ago.
Thanks Dan,
Please call these guys for that part:-)
Order by Phone: 0844 55 72 510
I will stick with you until this job is complete but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.
Thank you for your patience Dan.
Tech Michael