Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
How old is it ?
about 4-5 years old
4-5 years old may 2009
do you see any flashing lights as well ?
or any error code flashing ?
there is no digital display on this model only the red service light and the red clean pump light.
OK, can you please pull it out and then clean the drain pump assembly completely
after this is done with the unit unplugged lay the washer on its side so that if there is any excess water it drains off completely
yes i have cleaned the white pump assembly, this is a intergrated unit so putting on its side would be a problem but i can remove the water with a vacs water vac the pump spins no problem (when looking in through the filter housing ) , when i put it on drain only hope this helps
Can you take the bottom panel off to locate the pump and then take the hoses off to clean it
as the pump runs fine I believe still something is stuck in there
yeah i can do that , but unfortunatley not just yet as i have to go to work now , will that be a problem
no problem at all
You can get back to me if you need any assistance and I will help with no additional charges....
ok will do that tomorrow, do i get back in touch if that solves the problem
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do i get in touch via this site again
Yes that's right you can reply via the email you will receive
hi kevin decided to have a look ,dont start work till 9pm . i stripped out the pump and there is nothing stuck in the pump. i then put the vac on the waste outlet to check no blockage all ok, i put a couple of glasses of water in to the pump and put the lid on and ran it in drain only , the pump is running but not pumping the water so i assume the pump is at fault , what do you think
Yes do you also hear a faint hum ?
from the pump ?
well just the pump run noise, i tried without the lid so i could see it running , i know the lid /filter is part of the pump , but it was just to try. it makes all the right noises but just does not pump , could the white part and the lid be at fault cos like i say the pump is spinning fine ?
there is a small impeller inside the pump that should not be stuck...but as the pump is not pumping the water it is the pump that has to be replaced
cheers , just as i thought, thanks for the help i will get a pump sorted and then fingers crossed
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fiTed new pump but service light still comes on the waste pump now pumps the waste is there a reset procedure ? cheers
tried that , waste pumps runs for approx 10 secs then the service light comes on, i have held the start button for 20-30 secs with the programme timer on a programme and also when in the off postion , but the service light still comes on , any idea
not sure if you got last post cheers
turned washer on its side no water comes out, pump is installed fine , simple 2 pipes and plug connection
how do i check that
ok will try that now
what is the polystyrene disc at the bottom of the machine , looks like some sort of tip switch or sensor ?