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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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fill up sys neff coffee?

This answer was rated:

fill up sys neff coffee?
I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
How old is your coffee maker?
Also May I have the full model #?

Thank you
Tech Michael
Customer: replied 4 years ago.

Hi Michael,

not sure of model but it is five years old at this stage and think they only ever had one, have done what it says in manual for this error report switched on and off but no joy.



Hi Liam, Have you tried descaling the coffee maker yet?
Thank you for your patience.
Also see if you can find the model # XXXXX the unit somewhere?

Customer: replied 4 years ago.

Yep descale and clean regularly when machine prompts

Hi Thanks Liam,
That means that the system has a bad sensor.
you could replace that if you are handy and have a few basic tools.
Otherwise, you will need to send it in for repair.In either case it is worth repairing;-)
Please try one thing first, unplug the coffee maker for 1 hour and then try it again, let me know if the same error comes up or it solves the issue, its rare but sometimes this works.
I will stick with you until this is fixed but since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you XXXXX
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