How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Techdesk Your Own Question
Techdesk, Service Engineer
Category: Appliance
Satisfied Customers: 16409
Experience:  Whitegoods engineer working for a multibranded national company in the UK
Type Your Appliance Question Here...
Techdesk is online now

Hi, I have a Bosch Maxx 5 washing machine. I've just used

This answer was rated:


I have a Bosch Maxx 5 washing machine. I've just used it and it is smoking and smelling of burnt rubber. Also, little bits of plastic or rubber have been left in the drum. The drum is struggling to turn a bit and therefore making an abrasive noise. Is this repairable or terminal.


Lift the inner drum gently, is it loose?

Customer: replied 4 years ago.

Not really and it will barely turn now

Thanks for that.

There's 2 possible causes.
The bearings and drum support have failed, jamming the drum and forcing it forward so it's been rubbing on the seal.

There's something got between the inner and outer drum, forcing it forward onto the seal (an item of clothing).

Either one would require a complete strip down of the machine to sort it out.

How old is the machine?

Customer: replied 4 years ago.

It's about 5 years. Is it worth repairing or get another one?

It depends on what you think it's worth spending on it.

If it's the bearings and drum support it would cost more to repair it than having a fixed price repair from the likes of Knowhow (Currys) or British Gas.

You'd be looking at £125 with British Gas if it can be repaired and no charge if they can't repair it.

A new Bosch would cost quite a bit more.

I'm afraid only you can decide whether it's worth repairing or not.

Have a think on it, get back to me if you need more help or information.

Hope this helps
Customer: replied 4 years ago.

Ok, thanks for the info. Have a good day

You're welcome.

Techdesk and other Appliance Specialists are ready to help you