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Michael, Customer Service
Category: Appliance
Satisfied Customers: 9568
Experience:  I have been an appliance repair tech for over 30 years and will help you solve your problems.
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laurastar is5 when we power up the wter (hot) fust poor from

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laurastar is5
when we power up the wter (hot) fust poor from iron and uses all the water in 5mins
I am Tech Michael and I will be assisting you today.
Please be patient with us as these are technical questions and some testing may be required.
It may take a bit of back and forth conversation to be sure we have all the information in order to make a proper diagnosis.
How old is the iron and when did this first happen?
Thank you
Tech Michael
Customer: replied 4 years ago.

thanks for quick reply


iron is 5 years old


the iron was not working properly so we cleaned tank out

we have done this every 5-6 months since we have had it

but this time the water just goes stright through


Thanks Mike, I understand but after looking at this, you would really be better off replacing the iron. The reason is, you could get a rebuild kit but its a big job and if you sent it in for repair the labor is high and almost as much as a replacement.
I wish I had better news for you I really do.
But thats what even I would do as a Technician.
If you do still want to fox this please let me know I will remain here for you and can help you further. But since this may take some time, if you will rate my service in a positive fashion thus far before you close this page, the system will allow me to schedule free follow ups with you and also ensure your question will NOT close or time out;-)
You will then be able to contact me at anytime at no additional cost until we have this fixed for you.

Thank you Mike.
Tech Michael

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