Appliance Repair Questions? Ask a Technician for Answers ASAP
Hi, welcome to Just answer
Please tell me its complete model number
and how old is it ?
the model number XXXXXXXXX is and it is about 6 years old.
sorry can you please tell the model number again...it comes here as XXXXXXXXX
does any of the lights flash ?
no the timer comes on 59 mins for selected wash cycleand
and then counts down 4 minutes and then goes straight to 3minutes and commences to empty
OK, and then does it empty or water remains in there ?
the water emptys but im not sure how much water has gone in as it really never washed
OK, have you tried to clean the drain pump filter assembly ?
Can you please unplug the unit and try it ?
it is located inside the bottom front of the unit
ok gone to do it
ok, let me know how it goes
the filter was not that dirty there was very little in the filter.
OK..and the problem is still there..is that right ?
Ok, please pull the unit out and then take the top and front off the unit to clean the drain pump assembly
also check and make sure nothing is clogged in the drain hose
Check this Video
this will give you an idea on how to clean it
there seems to be no blockage in the waste pipe or in drain pipe.
a small amount of water goes in the drum revolves a couple of times then when the main gush of water begins to come in the timer goes to three minutes and begins to empty.
OK, Lets check if we can get any error code out of the unit...To do this turn the dial to any setting and let it light up...After this is done press and hold the start button and the button to the left. Keep them held in for several seconds then the led's will go out. Now the start light and the end light will be flashing. Please count the total number of flashes from each the start light and the end light between the pause and let me know.
there is no button to left of start button. bar code on back of machine is 1321719219145130040150200075 ifthis is of any help.
OK, can you unplug the unit and plug it back after two minutes...simultaneously press and hold the START button for 15 seconds
Ok, do you hear any different sound from the washer
I believe the problem is either with the drain pump assembly or the motor brushes itself that is bad and will need replacement
if you want to check this yourself then you will have to remove the lid from top and then the front panel of the unit
after this closely check the drain pump assembly
if everything is clean in there then you will have check the motor
how do i check the motor brushes
just by looking at them you will know if they are fine or not
they should not have lot of carbon
could the problem be something electrical as it fills spins emptys but does not wash
It fills and spins so the door interlock seems to be fine
and so does the timer control
that is the reason I believe the problem can be with the pump or the motor
if a new motor is required then it is better to buy a new washer
as a new motor will cost you around £210
sorry about the bad news but hope you understand
ok thanks for help
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