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KevinWhiteJA, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1010
Experience:  Worked on appliances for more than 15 years
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Temperature controls not working on fridge freezer KG32UOI

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Temperature controls not working on fridge freezer KG32UOIGB/01

KevinWhiteJA :

Hi, welcome to Just answer

KevinWhiteJA :

How old is it ?

Customer: 2003 I think. Was in house when I moved in in 2010
KevinWhiteJA :

OK, it seems the evaporator is iced check it please unplug the appliance, then take the rear panel inside the freezer out and take the fan panel out to expose the evaporator. After this defrost the evaporator..and then plug it back to check if it works fine....after this if the problem returns both defrost element and heater should be checked...the part that is bad will need replacement.

Customer: Ok thanks. Will I be able to do this myself? Middle aged female! Or should I get someone to do it?
KevinWhiteJA :

I think you can manage the first good are your DIY skills ?

Customer: Mmmmm...ok I suppose. Can I contact you again after I try this?
KevinWhiteJA :

Sure....Please don't rate the solution till the time you are completely satisfied..If you have further questions I will be pleased to assist you – please use the REPLY link for further assistance..Please remember to RATE my answer Excellent or Good Service when you are satisfied....Thanks

Customer: Ok will do thanks.
Customer: Does back panel come off easily or have I to unscrew anything?
KevinWhiteJA :

It should come off easily..

Customer: Can't manage to get back of freezer off. There's some frost on it so am waiting for it to defrost. Thanks for help. Think I will have to get someone to look at it.
KevinWhiteJA :

OK, if the problem returns defrost element or heater or both might need replacement

KevinWhiteJA :

You can get back to me if you need any assistance and I will help with no additional charges.....

Customer: Very many thanks. Will I sign off now and rate?
KevinWhiteJA :

You're welcome....Yes I think to rate you can select those "smiley faces" ....Have a Good Evening

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